Privacy Policy

1. Information We Collect

We collect information you provide and information generated by your use of the Service:

• Account and contact information: Name, company name, email address, phone number(s), trade or industry, billing and payment information, and other details you provide when registering or updating your account.
• Call and communication data: Call recordings, transcripts, caller information, and other data processed through the Service in connection with your business line and call forwarding.
• Usage and technical data: Log data, IP address, device and browser information, and how you interact with our websites and applications.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service;
• Process calls and deliver summaries, notifications, and related functionality;
• Communicate with you about the Service, support, and updates;
• Comply with legal obligations and enforce our terms;
• Protect the security and integrity of the Service and our systems.

3. We Do Not Sell Your Personal Information

We do not sell your personal information to third parties for monetary or other valuable consideration.

4. Sharing of Information

We may share information:

• Service providers: With vendors and partners who assist in operating the Service (e.g., hosting, analytics, communications), under contractual obligations to protect your information and use it only for the purposes we specify.
• Legal and safety: When required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: In connection with a merger, sale of assets, or other corporate transaction, subject to the same privacy commitments.

5. Data Retention

We retain your information for as long as your account is active and as needed to provide the Service, and for a reasonable period thereafter for legal, security, and operational purposes. Call and transcript data may be retained in accordance with our internal policies and applicable law. You may request deletion of your account and associated data subject to our legal and operational requirements.

6. Security

We implement reasonable technical and organizational measures designed to protect your information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure. We do not guarantee the absolute security of your information, and you use the Service at your own risk with respect to data security.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or port your personal information, or to object to or restrict certain processing. To exercise these rights, contact us using the information below. We will respond in accordance with applicable law. We may need to verify your identity before processing a request.

8. Cookies and Similar Technologies

We may use cookies, local storage, and similar technologies to operate our websites and applications, remember your preferences, and analyze usage. You may adjust your browser or device settings to limit or block such technologies, but some features of the Service may not function properly as a result.

9. Children

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

11. Contact

For questions about this Privacy Policy or our privacy practices, contact us at: admin@vox-24.com.